Which methods can I use for payment?
You may book via our call center, via WhatsApp, or on our official website.
How could I cancel or change my booking?
Although it varies depending on the cancellation policies, you may cancel or change the booking by calling our Customer Communication Line (02422475676), or sending a message on WhatsApp, or by sending your request to this e-mail address: [email protected]
. Our cancellation policy is as described below.
In case of any cancellation, a deduction shall be made under the following periods and rules. This cancellation penalty may be up to 100% of the amount paid for booking. When the hotel launches different campaigns, it may set different cancellation rules.
CANCELLATION AND DEDUCTION AMOUNT
a) In case of cancellation of a confirmed reservation 7 days or more before the check-in date, the remaining amount is refunded to the client after 5% of the payment made is deducted.
b) If a confirmed reservation is not canceled 7 days or more before the check-in date, no refund or date change shall be made.
c) Refund for canceled reservations shall be made within 15 business days. In the case of agents, the refund of the canceled reservation shall be held in the hotel’s account as a right of usage to be exercised for future reservations. If the agency is still a creditor at the end of the year, the refund shall be made at the end of the year.
d) The refund shall be made to the credit card or bank account of the payer. It shall not be refunded to a different account.
a) The hotel's occupancy shall be taken into account for the changes to be made.
b) In case of a change in reservation, the price and other conditions of the day of the change shall be taken into account.
c) A reservation may be changed for two times at maximum. Change requests must be notified to the Hotel at least 15 days before the client’s check-in date.
Payment failed when booking via your official website. What should I do?
You may pay with Visa or Master Card. Problems at the payment stage are usually caused by the bank. For payment problems, you can send an e-mail to [email protected]
How can I access my current reservations?
If you are a member, you can access all your current reservations from the "my reservations" page in the menu. In any case, you will be sent an e-mail with the reservation details.
I didn’t receive an e-mail to confirm my booking. What should I do?
Check your spam/junk mail box in your e-mail address. If your e-mail address is incorrect or otherwise, you may can send an e-mail to [email protected]
How can I submit my special request regarding my booking?
You may type your special request in the notes section when booking. When booking via the call center or WhatsApp, you may send your requests to our representative and add a note to the reservation.
I am a minor. May I stay in the hotel without my parents?
No. The guests who are under the age of 18 or minor are not allowed to stay in the hotel without their parents.
Do you have a group discount on a reservation for multiple rooms?
Yes. Our representative will assist you with your request for special.
I am a hotel or agency employee. Can I get an additional discount?
No. Unfortunately, we do not have a special discount code for hotel and agency employees.
Do I have to submit any documents at check-in?
For reservations you make on our website or through call center, you have to submit your identity card or passport for check-in. For reservations made through an agency or other channels, a reservation confirmation document and Voucher are required during check-in.
If someone else pays on my behalf with a credit or debit card, will I have problems during check-in?
No. It is not a problem for someone else to make the payment on your behalf, provided that you inform us.
Can I use a company credit card for payment?
Yes. It is possible by submitting a document that contains the company details, and a document that demonstrates the position of the person, who will stay in the hotel, in that company.
Is your website secure? How is my credit card and personal information protected?
I don't have a credit card (I don't want to use one), how can I pay? Can I pay by bank transfer?
You can pay by wire transfer or EFT through our call center or via WhatsApp.
I want to receive an invoice for my booking. What should I do?